Frequently Asked Questions
We have compiled a list of common questions that people visiting our site for the first time keep asking. We have gathered the answers in the same place, saving you time and making your stay on our site productive and convenient.
Table of Contents
Where Would I Find You If I needed a Face-to-Face Meeting?
We are based out in the U.S. but we exclusively offer all our services online. Our customers are mainly from the U.S., U.K., Canada, Australia, and New Zealand. But we also serve those from other countries such as India that use English for their assignments. It may not be possible to have physical face-to-face meetings with our coaches. That is because they are always busy. Besides, we do not feel that is the most efficient way to serve our customers. However, you can have virtual meetings with them if you consider that to be necessary for order processing. The customers we serve tend to be online people who are completely ok with getting attended to online.
Do You Have in Place a Clear Refund Policy?
Yes. Please read it here. It is a clear and straightforward money-back policy.
Who Writes My Paper?
Our pool of professional academic writers comes from diverse academic fields. That means we almost always have a writer ready for you any time you need help. The least educated writer on the staff holds a bachelor’s degree. A significant number of our writers have a Master’s or a doctoral degree. Actually, some are professors teaching in recognized U.S. universities. The person who gets your paper is always a subject expert who has written in your field for years. Everyone on the staff has mastered the scientific method and the academic writing style and produces work that wins grades.
Are all Your Writers Native English Speakers?
No, but most are. However, we do not hesitate to use excellent writers from other countries that use English as their official language. That said, you can always specify the kind of writer you want. Regardless of who you choose, you can expect perfect work.
How Do I Get My Instructions to the Writer Who Will Write My Order?
This should be easy as you can communicate directly with the writer who will handle your order. All communication between you and the writer must happen on or through our website, though. You want to be online most of the time just in case the writer has questions they would want you to answer.
What Essay Format Do You Follow?
Typically, the essay you get has 1-inch margins on all sides. One page means 275 words. We double-space your paper and the content is in Times New Roman 12 point. The rest of the time, we follow your instructions to give you work that meets all your specifications. Do you want a five-paragraph essay formatted in Arial Narrow 11 point, single-spaced and following MLA? Maybe you want an extended essay in Chicago Style instead? Whatever your need, we deliver.
When Will I Get the Completed Order?
You give us the deadline. We will stick to it no matter how tight it might be. Our system automatically calculates the time you specify from the second you complete the order process. If, for example, you place your order at 8.00 a.m. on Tuesday and put a deadline of three days, you will get your completed order by 8.00 a.m. on Thursday. As you select your deadline, remember that your writer needs enough time to research and craft your custom paper.
What if the Company Delivers My Order Past the Deadline?
You have two options. Option #1: Cancel the order and request a refund. Option #2, accept the paper and apply for a partial refund*. Please review our refund policy for more details on this.
How Do I Get the Completed Order?
Once the writer is through with your paper, you get a notification that your work is ready. You will get a link in the notification, and you should be able to download your completed order easily. Note that we do not send the file via email. Everything takes place on the website, on your Personal Order Page. It is a good idea to keep communicating with your writer throughout the order process, but you do not need to. Everything happens as it should.
What if the Custom Paper I Get Sucks
You can request an extra round of revision. It’s absolutely FREE. Almost always, customers who request revisions end up accepting the edited work they get. But there is the occasional situation where a customer feels they cannot approve their custom paper. In that case, we give you back 100 per cent of your investment.
Are All Assignments Treated Equally Regardless of Complexity?
No. Since different orders come with different requirements, we treat each order differently. Some orders are rather simple while others can be quite complex. A high school history paper would be a relatively easy order while a college-level engineering paper would be a complex order. We consider accounting, finance, architecture, engineering, biology, IT, math, chemistry, physics, statistics, and computer science to be complex orders.
Any order that falls outside of these disciplines is usually a regular order. The price points for complex orders may differ appreciably from what normal orders attract. Further, different levels of study mean different price points. For example, a high school student gets services at lower rates than a doctoral candidate.
How Safe Is My Information?
All your dealings with us are safe, secure, and confidential. We may ask for personal details such as your name, address, phone number, and email address. But we NEVER share these details with third parties. Please do not provide your credit card details to anyone over the phone, even when they say they work with or for us.
The only time we may reveal your personal details is when applicable law compels us to do so. In such a case, we may have no choice but to oblige. Your information is and will always be in safe hands. What’s more, we can completely remove such details from our records on request.
Do you have other questions you would like to ask us? Start a live chat with us now. Our agents are online now, and they have all the answers you seek. Want to order your custom paper now? Order it here.